If an item you're after is out of stock to ensure you're notified first we recommend the following, click on the item you’re interested in and then click your size and sign up to the "email when available" feature. It’s also worth ticking the additional box to sign up for our newsletter to receive the latest product news and offers.

Absolutely, there’s nothing worse than a sneaky shipping charge when you’re checking out. We offer free worldwide shipping on all items!

All orders are packaged and processed within 24 hours and then sent on their way to you! For US-based orders, you can expect to receive yours in 5-10 days. However, deliveries to the rest of the world can take anywhere from 7-15 days. You’ll receive a more in-depth breakdown in the shipping confirmation email.

Of course, we have warehouses set up all across the globe so we can reach customers from a range of different countries (plus it’s free)

This depends on where you’re based, we use a selection of different companies to ensure that you get your order as soon as possible. This is a mixture of national and international couriers.

Absolutely, you’ll be able to know the whereabouts of your product from the very second it leaves our warehouse. Please note that the tracking code will only become effective after it has been processed and sent out. This tracking number will be sent to you in the shipping confirmation email so please double check your inbox if you can’t find it!

To ensure you receive your package safely only order to secure locations such as your home. Also, make sure to double-check your address before you order. Then make sure that you check with your neighbors who may have received your package. If you still can’t find it you may find that it has been returned to the post office in which case you should contact the courier directly and arrange for it to be re-delivered.

Think of how good they look in the pictures, then times that by 1000. Each piece has been designed to not only look good, but most importantly, make you feel good.

Espoir Jewellery is sold exclusively at espoirlondon.com - this allows us to skip the retail markup and pass the savings directly to you.

Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for.

If you look after your Espoir gear, it will look after you. A general rule is Espoir pieces should be put on last and taken off first.

Every Espoir piece is unique requiring delicate care and handling. For some general guidance:

Avoid prolonged exposure to moisture/water (especially seawater). Avoid contact with chemicals (hairspray, perfume, lotion etc). And always store inside your Espoir bag when not wearing your pieces.

If you have any additional questions contact us!

We pride ourselves on ensuring you have a seamless experience at Espoir, which means we operate a 30-day hassle-free return policy. If for any reason you’re not happy with your order we’ll arrange for a return and a full refund. Simply shoot us a message at support@espoirlondon.com and we’ll sort you out. 

 

All items must come back in original and re-saleable condition, i.e. not be worn, altered or damaged. If not, Espoir reserves the right to deny the refund or exchange.

We’re extremely sorry to hear this, send our support team (support@espoirlondon.com) a message and we’ll arrange for a brand new replacement to be sent or a full refund. In some instances, you’ll be asked to provide photo evidence to support your claim.

The Espoir Guarantee is what sets us apart from the rest. It entitles you to a one-time repair or replacement of the piece - free of charge. We may repair or replace the item if you experience any defects in craftsmanship or breakage due to manufacturer defects. Warranty is voided on user damage issues. The warranty does not cover lost/stolen items.

Depending on your bank account, refund requests can sometimes take up to 10 days to process and reach your account so please be patient. If you still haven’t received your refund after 10 days, shoot us a message at support@espoirlondon.com and we’ll sort it out for you.

You met your credit limit

Maxing out your credit card, or reaching your card’s credit limit, is a surefire way to have your card denied.

Travel

If you use your credit card to make a purchase while traveling– simply attempting the transaction in a different city could cause an issue with your bank.

Logging a lot of credit card activity in different locations (both domestic and internationally) raises a red flag to credit card issuers that your card may be stolen. As a result, your issuer may lock your accounts and prevent any purchases from going through in order to protect your information.

To avoid losing access to funds while traveling, notify your bank and credit card issuers of your travel plans in advance.

Large purchases If you splurge on a spending spree or save up and make one big purchase, your credit card issuer may flag your account. Similar to travel, any card activity that’s outside of your ordinary spending habits may trigger fraud protection and lead to your issuer freezing your account, causing a card decline.

Again, notifying your credit card issuer of your spending changes helps to fend off account locks.

Incorrect payment information

When attempting to make your purchase, especially online or via mobile app, it’s easy to enter a digit of your credit card number, expiration date or security code incorrectly. Or perhaps your billing address is outdated. These could all be simple explanations for a declined transaction. Double check your card information to ensure it’s correct. In that case, you may need to contact your issuer to clear up any misunderstanding.

Missed payments

After you miss a payment for the first time, you should contact your issuer and settle the missed payment as quickly as possible. But if you have a history of missed payments, you may find your card getting declined at the register, even if you’re just a few days past your due date.

 An expired or deactivated credit card

Trying to use an expired card or a deactivated account will nearly always result in having your transaction declined.

There’s a hold on your card

Large purchases can also become a problem when a hold is placed on your credit card. Rental car companies and hotels may put a hold on your credit card that isn’t lifted until a few days after check out, or you return the vehicle.

You can visit our Contact Us page here: www.espoirlondon.com/contactus or you can simply shoot us an email at support@espoirlondon.com and we’ll reply as soon as possible. If you would prefer to hit us up in the DM on Instagram that’s fine too, just make sure to include any important information like order number so we can help you out fast and efficiently.

You will not be eligible for a partial refund if a promotion goes live after you ordered, make sure to keep an eye out for emails and our social media for the latest promotions and new products. 

Simple. Simply add whatever pieces you want to your cart, proceed to the checkout page, fill out your shipping details, and then lastly the payment method and that’s it!

Online we accept Visa, MasterCard, American Express, Delta/Connect or Maestro, PayPal, and Apple Pay. We do not accept cheques or cash.

We do try to keep the website up to date, however sometimes items sell out really quickly. We understand this can be frustrating, so when this happens we will try our best to offer you another choice or let you know if it's coming back in stock.

Items on pre-order are usually new products that we want to give you the chance to get your hands on before they come in stock. You won't be able to receive these immediately, but most products are back in stock in 7 days.

Once you have added items to your cart, discount codes are entered at the checkout page. You will see a grey square box for you to enter your discount code. You must press "Apply" to see the order total update to the discount code that was entered. Please apply all discount codes before placing your order. We are unable to update your order or provide a discount refund after the order is placed. 

It is most likely that your offer code is not working because it has either expired or it is not a valid discount code. Many of our offer codes are single use only and will not be valid for a second use. Offer codes do not apply on sale items.

Always remember to enter your code at checkout! Once your order is complete we aren't able to honour your discount code.

We're sorry to hear you're unhappy, but if for any reason you are dissatisfied with the service you have received, please find all information to contact us on our Contact Us page. We do need to know if things do go wrong so we can continue to improve our customer experience.

All complaints will come through to our Customer Care team in our London support office.

Unfortunately, we are currently unable to take phone calls. Please fill out the form on our Contact Us page.

We apologise for any inconvenience.

Our confirmation emails are generated automatically and are sent out shortly after your order has gone through. If you have not received one, it could be because there is a mistake in your email address, or that the order was not completed. Please do not hesitate to get in touch and we will be happy to help.

In some cases we may ship out your products separately depending on the overall weight of your package so that you can avoid the Custom and Duty fees. 

This costs us a lot more money but we’d rather pay it than force our customers too.  Please don’t be worried if one arrives before the other, they are all on their way to you. You will receive a tracking number once they have been processed which can use to stay up to date on your packages whereabouts,